Billing

The Patient Accounts Department is available to assist patients and families with any insurance or customer billing needs. Our office is open Monday through Friday from 6:30 a.m. to 4:30 p.m.

Franciscan Children’s is a participating provider in both the Medicare and MassHealth insurance programs, as well as Massachusetts Blue Cross Blue Shield and the majority of HMO and commercial plans.  We also work with non-participating insurance plans on a case-by-case basis to ensure that all of our patients’ financial needs are adequately met.

Financial Assistance

Franciscan Children’s has a Financial Assistance Policy that aims to decrease the stress and burden associated with the cost of healthcare needs to patients and families with a demonstrated financial need.

Financial assistance is available to uninsured US residents with a household income less than 400% of the Federal Poverty Guidelines. If you qualify, you will not be billed more than the amount generally billed to patients with insurance coverage.

In order to determined eligibility you must:

  • Apply for any government medical assistance program for which you may be eligible
  • Complete, sign and date the Franciscan Children’s Financial Assistance Application (found below)
  • Provide verification of all household income
  • Return your completed application to the Financial Counseling Department

To learn more about Financial Assistance and to download an application, click here.

We are available to provide advice and assistance on a range of topics, including:
  • Helping you understand your bill
  • Reviewing insurance benefits, including evaluation and coordination of benefits
  • Accessing financial assistance
  • Obtaining secondary insurance through Mass Health’s Office of Disability

To download our financial assistance application, please click here or use the button below.

Financial Assistance Application

Financial Assistance Policy Summary

MassHealth as a Secondary Policy Through the Office of Disability

Families that meet Massachusetts residency requirements may qualify for Mass Health as a secondary insurance policy. Patient’s whose medical and behavioral health diagnoses meet disability criteria can apply. Secondary MassHealth coverage assists with medical bills. Doctors who accept MassHealth can submit any patient responsibilities for payment.

Franciscan Children’s patient accounting representatives can assist you with the application process. Please reach out to our team during regular business hours at 617-779-1116.

Your Rights and Protections Against Surprise Medical Bills

Hospital Services & Charges

Review our price transparency and cost of services charges for inpatient or outpatient services performed at Franciscan Children’s below.

This list is not intended to provide all of the information needed to estimate the cost of your care. There may be other costs, such as the cost of physician services, that are not included in this list. If you would like an estimate for the cost of your care or have additional questions, contact Finance and Billing at 617-779-1202.

Please allow us two to three business days to respond to your inquiry.